Satisfaction & Complaints Procedure

Welcome to the Kasa Chiropractic and an exciting future of health and wellness. Everyone in our team is committed to providing exemplary Chiropractic, sports massage and soft tissue therapy care in a fun, relaxed and educational environment and we look forward to sharing this with you.

What we value above all else, is your satisfaction in our service. As such, whilst thankfully it is rarely required, we wish to take this opportunity to outline our procedure to address any concerns or complaints you may have in the future.

Our complaints procedure involves 4 stages. Should the first stage fail to resolve your complaint, you will be referred to the next stage.

    1. Initially we will ask you to address your concerns in writing to the practitioner leading your care. They will attempt to address the issue to your complete satisfaction by speaking to you as soon as possible. If you would find it too difficult or uncomfortable speaking directly to your practitioner, then the appropriate step is to refer to the next stage. However, we hope that most clients will feel able to talk through concerns directly with their practitioner after setting out the complaint in writing.


    1. Should this be unsuccessful, or should you feel uncomfortable dealing with your practitioner for any reason, we will refer you to our Operations Manager, Chris Baker, or another senior Chiropractor should the issue require specific Chiropractic knowledge. Our operations manager can be reached through the email address:


    1. If a satisfactory outcome is not available via these avenues, we will direct your concerns to our professional association – The United Chiropractic Association. The UCA can be contacted by writing to the ‘Peer and Ethics Committee’ at Unit 57 Basepoint Centre, Metcalf Way, Crawley, RH11 7XX or by telephone on 01293 817175.
      With these 3 stages, if the complaint is upheld, consideration will be given to redress your concerns. The outcome of any of those 3 stages will be confirmed to you in writing.


  1. Finally, should the issue not have been resolved via any of these avenues, you can pursue a formal complaint to the General Chiropractic Council (GCC), the regulatory body of the Chiropractic Profession at Park House, 186 Kennington Park Road, London, SE11 4BT.

We hope that you feel you will never need to utilize these procedures and look forward to an exciting journey toward greater health and function.